At Cheap-Flights.au, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide when you:
- Use our flight search tool (departure/destination cities, travel dates)
- Contact us through our contact form (name, email address, message content)
- Subscribe to our newsletter (email address)
- Create price alerts (email address, route preferences)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system, device type)
- IP address and approximate geographic location
- Pages visited and time spent on our website
- Referring website addresses
- Search queries performed on our platform
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our flight comparison services
- Display relevant flight search results
- Respond to your enquiries and provide customer support
- Send price alerts and newsletters (with your consent)
- Analyse website usage to improve user experience
- Detect and prevent fraud or technical issues
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your search preferences
- Analyse website traffic and usage patterns
- Deliver relevant advertisements
- Measure the effectiveness of our marketing campaigns
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
4. Information Sharing and Disclosure
We may share your information with:
- Airlines and Travel Providers: When you click through to book a flight, your search information may be shared with the booking provider to facilitate your purchase.
- Service Providers: Third-party companies that help us operate our website, process data, or provide analytics services.
- Legal Requirements: When required by law or to protect our legal rights.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Search queries and analytics data are typically retained for up to 24 months.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us at privacy@cheap-flights.au.
8. Third-Party Links
Our website contains links to third-party websites, including airline and travel booking sites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the Last updated date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@cheap-flights.au
Address: Sydney, NSW, Australia